Quality Promise
We employ strong quality controls and procedures, as well as EN/ISO9002 status, designed to encourage consistency of service at all times. This is underpinned by our membership with the HVCA, and as such we are subject to regular, third-party inspection and assessment to ensure our technical and commercial competence.
We work with all the leading manufacturers and keep up with all the latest technologies so you don’t have to. We take great pride in our extensive knowledge and expertise.
What’s more we use OMS a new service solution software, to track every aspect of each project minute by minute, from contract management to call logging. Once your call is logged, work is scheduled and sent to engineers via their PDA’s, providing us with regular job updates in real time.
Quality Ethos:
- Initial consultation to establish client’s unique requirements
- Start to finish installation plans to time and budget
- Intricately managed projects using service software
- Performance driven by agreed targets
- A service that is measured and audited at all levels
- Service support via our Help Desk, 24-hours per day, seven days per week
- Dedicated project manager for each project HVCA Membership
- Quality procedures and safe work practice
